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Frequently asked questions


Fabrikam accepts the following:

  • Credit Cards: Visa, MasterCard
  • Gift Cards: To use online, enter the Gift Card number, along with the pin if applicable in the payment section in Checkout.

At this time, we cannot accept cash, CODs, checks, money orders or gift certificates for online purchases. If you have any questions, please call us at 1.800.FABRIKAM

We will email you as items in your order ship, or if there are updates on the status of your order. If you have a profile, sign in to your account. You'll see which purchases are on the way and get to the shipment tracking updates.

If you don't have an account, lcontact our customer service at 1.800.FABRIKAM

To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. You should also verify that the URL for the page you are on includes "https" at the beginning. Most browsers offer additional security alerts as well.

Items that aren't available to ship when an order is placed are on backorder and will ship at a later date. We'll provide you with an approximate ship date when you check out. Backorder ship dates are approximate, and we'll email you if the date changes. Please note that, while your credit card will be authorized on the date you place your order, you will not be charged until the item ships.

  • Customer Reviews: Share your thoughts about your purchases. Assign a one- to five-star rating and write a review.
  • Email Updates: Get the scoop by signing up for specialized email updates. Whether you're interested in fashion trends, menswear, womenswear or sale items, we've got the email update for you. 
  • Payments: Creating an account allows you to save your payment information for a faster checkout next time
  • Loyalty: You can also member a loyalty member and earn points on eligible purchases
  • Address Book: For a true time-saver, fill your address book with your family's and friends' addresses so that you never have to enter them again in the future.
  • Purchase History: If you've placed an order, you can determine its status, plus check on the order dates and order numbers for items you've purchased in the past.

Yes, we allow you to buy online and pick up in store. When selecting a product on PDP, you can choose the store where you want to pick up the product.

You can place a single order with multiple products that include shipping and pick up options.